MCBC Billing and Collections Practice Exam

When you reach out using results from skip tracing, you must balance honesty, data accuracy, and privacy. Deception has no place in professional collection efforts; identify yourself clearly, state the purpose of the call, and avoid misrepresenting who you are or why you’re calling. Skip-trace information can be imperfect—numbers change, addresses are outdated, and names can be wrong—so you should verify the data against records before acting or sharing details about the account. You also must protect patient information; PHI should only be disclosed to authorized individuals and only to the extent allowed by privacy laws and regulations such as HIPAA. Because you need to be truthful, verify information, and safeguard privacy, all of these considerations apply.